Privacy Policy

Welcome to TVplans IPTV. Our primary focus is safeguarding your personal details and ensuring your privacy rights. Should you have any inquiries or worries regarding our policy or how we handle your personal data, please reach out. contact us via WhatsApp.

1. Data We Collect

You provide us with personal information when you register for our IPTV service, express curiosity about our products, or get in touch with us.

The following details are included in the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here’s how we make use of the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on these legal justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration necessary to fulfill the objectives outlined in this privacy policy, unless a longer period is mandated or allowed by law, such as for tax, accounting, or other legal obligations.

5. Cookies & Tracking Technologies

We might utilize cookies and analogous tracking tools to collect or store information. These are primarily functional cookies needed for the website and client area to function correctly, and we avoid using intrusive tracking cookies for advertising.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform duties for us or on our behalf may receive your data, as they require it to complete their work. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards to ensure the security of any personal information we handle. Nonetheless, it’s important to note that we cannot assure complete security for the internet itself.

8. Your Data Protection Rights

Depending on where you are located, the following rights may apply to your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children under the age of 18 are not the intended audience for our service. We make no effort to collect personal details from those under 18.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.